Dixie Korley

New Jersey · dixiekorley@gmail.com · dixiekorley.com

More than five years in business support and IT help desk. Organized and detail-oriented, with experience in reports and presentations, records and documentation, and graphics and digital content. Open to roles in records and document control, libraries and archives, government, data and reporting, and creative digital content.

Experience

Web & Content Volunteer · Afrovana

June 2026 – Present

  • Helped plan Afrovana's UI/UX design and all of its features.
  • Post and manage content to keep the site current.

Business Support Specialist · PSEG, Newark, NJ

June 2025 – October 2026

  • Prepared analytical reports, organizing data into charts and dashboards that tracked progress toward scorecard targets.
  • Built presentations communicating results to internal stakeholders.
  • Supported continuous-improvement projects, technical and financial reviews, and ad-hoc research.
  • Worked with cross-functional teams to gather information and check findings.

IT Field Service Technician · PSEG, Newark, NJ

September 2020 – June 2025

  • Provided onsite and remote technical support to employees, resolving hardware and software issues.
  • Managed and documented support tickets in ServiceNow, following company security policies.
  • Used CyberArk and Carbon Black to securely access devices and resolve software and patching issues.
  • Escalated security incidents involving privileged access and failed patches to the cybersecurity team.

Volunteer Data Analyst · JerseySTEM

  • Worked through the data analysis cycle for a STEM education nonprofit using Python, Pandas and Jupyter Notebook.

IT Help Desk Technician (Contractor) · Workforce Opportunity Services

September 2019 – September 2020

  • Resolved hardware and software issues for end users and helped deploy new hardware and software.

Education

Rutgers University — B.A., English, Minor in Business Management 2015

Essex County College — A.S., Business Administration 2011

Kean University — Coursework in Computer Science

Certifications

ITIL 4 Foundation
CompTIA Data+

Skills

Office: Microsoft 365, Excel, PowerPoint, Word, Access

Records & IT: ServiceNow, documentation, troubleshooting, security policies

Data: Power BI, Python, Pandas, reports & dashboards

Creative: Adobe Photoshop, Adobe Illustrator, Canva, graphic design, website planning, UI/UX planning, content management